Heard, fairly. Handled, properly.
A clear, public process so every concern reaches the right desk and gets a written answer.
Every complaint, taken seriously.
The framework below outlines the steps we follow to investigate concerns and the timelines we commit to. It applies to all farmers, cooperatives, partners and members of the public.
How to file a complaint
- Email: complaints@newkpcuplc.go.ke
- Phone: +254 20 200 1401
- In person: any NewKPCU regional office during working hours.
Anti-corruption matters: corruptionreporting@newkpcuplc.go.ke
Five steps, with published timelines.
Submit
Send your complaint via email, the contact form, or in person at any NewKPCU office.
Acknowledge
You'll receive an acknowledgement with a reference number.
Investigate
Our complaints officer reviews the case and engages the relevant departments.
Resolve
A formal response is issued with corrective action where applicable.
Escalate
If unresolved, the matter is escalated to the Board's Complaints Committee.
Ready to raise a concern?
Use the contact form or write directly to the complaints desk — we'll take it from there.